Returns & Refunds

Thank you for shopping with One Click Buy. Customer satisfaction is important to us, and we aim to provide a fair and transparent return and refund process. This Return and Refund Policy explains the conditions, procedures, and timelines related to returns, exchanges, and refunds for products purchased through our website. By placing an order with us, you agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return if they receive a damaged, defective, incorrect, or unsatisfactory product. To qualify for a return, the item must be unused, in its original condition, and returned with all original packaging, tags, accessories, and proof of purchase. Products that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for return approval.

Return Request Process

Customers are encouraged to contact our support team as soon as possible after receiving their order if they wish to request a return or refund. When submitting a request, customers may be required to provide order details, product photographs, and a description of the issue. Our team will review the request and provide further instructions regarding the return procedure if the request is approved.

Refund Processing Time

Once the returned item has been received and inspected, approved refunds will be processed within approximately 5 business days. Refund processing times may vary slightly depending on the payment provider, banking procedures, or verification requirements. Customers will be notified once the refund has been successfully initiated.

Refund Method

Refunds will generally be issued through the same payment method used during the original purchase whenever possible. In certain cases, alternative refund methods may be arranged based on availability, customer preference, or payment limitations. Refund amounts may exclude shipping charges unless the return is due to an error on our part.

Non-Returnable Items

Certain products may not be eligible for returns or refunds due to hygiene reasons, customized orders, clearance sales, promotional items, digital products, or other special categories specified at the time of purchase. Items returned in damaged, used, altered, or incomplete condition may also be rejected.

Damaged or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, they should contact us immediately after delivery with relevant details and evidence. We will carefully investigate the matter and work toward an appropriate resolution, which may include a replacement, exchange, store credit, or refund depending on the situation.

Exchange Policy

Product exchanges may be offered depending on stock availability and the nature of the request. If an exchange item is unavailable, customers may be offered an alternative product, store credit, or refund according to the applicable circumstances and company policy.

Shipping Costs for Returns

Customers may be responsible for return shipping costs unless the return is due to an incorrect, defective, or damaged product received from us. Shipping fees paid during the original order are generally non-refundable unless otherwise stated. We recommend using a secure and trackable shipping service when returning products.

Cancellation Policy

Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, cancellation requests may no longer be accepted, and customers may need to follow the return process after receiving the product.

Policy Updates

One Click Buy reserves the right to modify, update, or revise this Return and Refund Policy at any time without prior notice. Changes will become effective immediately upon posting on our website. Customers are encouraged to review this policy periodically to remain informed about our latest return and refund procedures.

Contact Information

If you have any questions, concerns, or requests related to returns, refunds, or exchanges, you may contact us through our official email address at pk.oneclickbuy@gmail.com. Our support team will make reasonable efforts to assist you promptly and professionally.